FAQ for assistant

Write to the traveler via profile and personal account. If the traveler is unavailable - we wait for a week for him/her to get in touch and then act according to the situation.
If an important event has occurred that resulted in the traveler not being able to fulfill his part of the contract, we ask him to at least leave feedback.
If he still does not get in touch - his rating on the platform will be downgraded and he will not be able to contact other assistants.

In the case when a traveler represents the interests of a group, he/she informs the assistant in advance. For any additional services the parties agree independently.

The assistant can support travelers in the order of turn, by voice or text, as the assistant feels comfortable.

If there is a need to cancel an order, the assistant can contact the Friendly World team and explain what happened. If the reason for cancellation is objective - for example, illness, the service will offer the traveler another assistant.

Working with Friendly World is free. After registering as an assistant, you receive orders from travellers, you can see them in your personal account, and you receive notifications by email. You can either accept the order or reject it if you are not satisfied with the conditions offered.

Traveller

After you have chosen a travel destination and an assistant that suits you, request his contacts from the service. A personal account will be created for you, where the contacts of the selected assistant will come to you. In addition, his contacts will be sent to your e-mail.

Assistant

Familiarize yourself with the benefits of working as an assistant. After filling out the questionnaire a personal account is created for you, your data will appear in the search and Friendly World will help you in getting orders from travelers.

Write to us about the problem via the feedback form on the site or to support@friendlyword.online, provide a screenshot and describe the error. We will definitely answer you and help you to register.